Help & Questions
Welcome to our Help Centre
Have a question? You're in the right place. Browse our frequently asked questions below or get in touch with our team directly.
🛍️ Orders & Payments
How do I place an order?
Simply browse our products, add your chosen items to your cart, and proceed to checkout. We accept all major credit/debit cards and PayPal.
Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to cancel it.
Do you offer discount codes?
Yes! Sign up to our newsletter to receive exclusive offers and promotions. You can enter your discount code at checkout.
🚚 Shipping & Delivery
Where do you ship to?
We currently ship to the UK, US, Canada, and across Europe. Shipping costs and delivery times vary by location and are calculated at checkout.
How long will my order take to arrive?
UK orders typically arrive within 2–4 business days. International orders may take 5–10 business days depending on your location.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
🌿 Products
Are your products suitable for everyone?
Our products are designed for healthy adults. If you are pregnant, breastfeeding, or have a medical condition, we recommend consulting your GP or healthcare provider before starting a cleanse.
Are your products vegan and cruelty-free?
Yes! All Total Cleanse UK products are 100% vegan and cruelty-free.
How should I store my products?
Please store your products in a cool, dry place away from direct sunlight. Refer to individual product labels for specific storage instructions.
🔄 Returns & Refunds
What is your returns policy?
We accept returns within 14 days of delivery, provided the product is unused and in its original packaging. Please contact us before returning any items.
How long does a refund take?
Once we've received and inspected your return, refunds are processed within 5–10 business days to your original payment method.
📩 Still need help?
Our friendly team is here to help. Reach out to us on our contact's page and we'll get back to you within 1–2 business days.